Last updated: 21 October 2026

1. Introduction

Welcome to Valentina Precious, a brand operated by Angel Valentina Pvt Ltd.

This Shipping Policy explains how orders placed through https://valentinaprecious.com are processed and delivered.

By placing an order with us, you acknowledge that you have read this policy along with our Terms of Service and Return and Refund Policy.

2. Order Processing

Orders are processed after successful payment confirmation or confirmation of the applicable payment method.

Order processing times may vary depending on product availability, order volume, public holidays and other operational factors.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for dispatch or shipped.

Customers will receive available order and shipping updates through the contact information provided at checkout.

3. Shipping Locations

Shipping availability depends on the delivery address and the serviceability of the relevant location.

Available delivery locations and any applicable restrictions will be communicated during checkout or through our customer support team.

Please ensure that your delivery address, postal code, contact number and other required information are accurate and complete when placing an order.

We reserve the right to decline or cancel an order for a location we cannot service, subject to applicable law and any refund obligations arising from the cancellation.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order details and available delivery service.

Any free-shipping offer will be subject to the conditions communicated with that offer.

No mandatory shipping charge will be added without appropriate disclosure in accordance with applicable law.

5. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, courier availability, order processing and other operational circumstances.

Where available, estimated delivery information will be displayed during checkout or communicated through order updates.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of weather conditions, public holidays, courier disruptions, incorrect delivery addresses or circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with delivery-related enquiries. Any rights or remedies arising from a delay will be handled in accordance with applicable law.

6. Shipment Tracking

Where tracking is available, shipment tracking information may be provided through an order notification, email, message or courier tracking link.

Tracking updates depend on information supplied by the relevant delivery service. There may be delays between dispatch and the appearance of tracking information.

If you have not received available tracking information or need assistance with your shipment, please contact us at admin@angelvalentina.com.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you discover an error in your address or contact details, please contact us as soon as possible at admin@angelvalentina.com.

We cannot guarantee that an address change will be possible after an order has been processed or dispatched.

Additional delivery charges arising from a customer-requested address change, where applicable, will be communicated before they are charged and applied only as permitted by law.

8. Delayed, Lost or Undelivered Shipments

If your order is delayed, appears to be lost in transit or has not arrived within the communicated delivery estimate, please contact us at admin@angelvalentina.com.

Please include your order number and any available tracking information so that we can investigate the matter with the relevant delivery service.

We will review delivery issues and provide an appropriate resolution in accordance with applicable law.

Where a shipment is confirmed as lost or undelivered, any applicable replacement, refund or other remedy will be assessed in accordance with applicable law and our Return and Refund Policy.

Nothing in this policy excludes any consumer rights or remedies available under applicable law.

9. Incorrect, Damaged or Defective Deliveries

If you receive an incorrect, damaged, defective, deficient, spurious or materially misdescribed product, please contact admin@angelvalentina.com with your order number and a description of the issue.

Photographs or videos of the product and packaging may help us assess the matter. However, the absence of photographs or videos will not automatically remove a remedy available under applicable law.

We will review the issue and provide an appropriate remedy where required under applicable law and our Return and Refund Policy. Depending on the circumstances, the remedy may include a replacement, repair, refund or another legally required solution.

Our policy of not accepting ordinary change-of-mind returns, exchanges or refunds does not remove any consumer rights or remedies that cannot legally be excluded.

Please contact us before sending a product back so that we can provide appropriate instructions.

10. Delivery Attempts and Failed Deliveries

Please ensure that someone is available to receive the order at the delivery address when required by the courier.

If delivery fails because the address is incorrect, the recipient is unavailable or the courier cannot complete delivery, the courier may arrange another delivery attempt or return the shipment to the sender, depending on its procedures.

If a shipment is returned to us, please contact customer support to discuss the available options. Any additional charges will be communicated where applicable and applied only as permitted by law.

A failed delivery does not automatically entitle a customer to a refund or replacement in every circumstance. Any remedy will depend on the circumstances, our applicable policies and applicable law.

11. Order Cancellations and Shipping

Customers who wish to cancel an order should contact admin@angelvalentina.com as soon as possible and include their order number.

Cancellation requests will be reviewed according to the order's processing and dispatch status, our Terms of Service and applicable law.

An order that has already been processed or dispatched may not be eligible for cancellation through the ordinary order-processing process. This does not limit any statutory cancellation, refund or other rights available under applicable law.

If Angel Valentina Pvt Ltd cancels an order after receiving payment, any refund legally due will be processed in accordance with applicable law.

A cancellation request is not considered approved until we confirm it, unless applicable law provides otherwise.

12. Relationship with Our Return and Refund Policy

This Shipping Policy should be read together with our Terms of Service and Return and Refund Policy.

All sales are final for ordinary change-of-mind requests, personal preference, incorrect size selection or other reasons not covered by applicable law. We do not accept ordinary returns, exchanges or refunds for products that have been correctly supplied and are consistent with their advertised descriptions.

However, nothing in this policy excludes or restricts a replacement, repair, refund or other remedy required by applicable law, including in qualifying cases involving defective, damaged, deficient, spurious, incorrectly supplied or materially misdescribed products, or orders that are lost or cancelled in circumstances where a remedy is legally due.

13. Contact Us

For shipping-related questions, delivery updates or assistance with an order, please contact:

Legal Company Name: Angel Valentina Pvt Ltd

Brand / Store Name: Valentina Precious

Website: https://valentinaprecious.com

Email: admin@angelvalentina.com

Business Address: Valley Shilp Road Sector 36 Kharghar, 303 H6, 410210 Panvel MH, India.

Last updated: 21 October 2026